Privacy Policy

Effective date: July 20, 2026

Miles Apart ("Miles Apart", "we", "us", or "our") provides a mobile application designed for couples in long-distance relationships (the "App"). This Privacy Policy explains what personal information we collect, how we use and share it, and the rights you have over it, including rights under the EU/UK General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act as amended by the CPRA ("CCPA").

If you have questions or wish to exercise any right described here, contact us at support@ventnow.ai.

1. Information we collect

Information you provide

• Account details: name, email address, date of birth, and optional profile details such as gender and a profile photo.
• Relationship content: photos and captions you share as daily moments, letters you write, drawings, hugs and nudges, game and quiz answers, and similar content you create for your partner.
• Onboarding answers: responses to questions about your relationship used to personalize the App.
• Feedback and support messages you send us, together with your name and email so we can reply.

Information collected with your permission

• Location: if you enable location sharing, we collect your approximate location to show you and your partner on a shared map and to calculate the distance your letters travel. Your location is visible only to your partner. You can disable this at any time in iOS Settings, or pin a manual location instead.
• Photo library and camera: used only to let you select or capture photos to share. Photo Roulette selects photos locally on your device; nothing is shared until the round completes.
• Notifications: a device token and your notification preferences, if you allow alerts.

Information collected automatically

• Device and usage data: device model, OS version, app version, language, time zone, crash logs, and interactions with App features.
• Purchase data: subscription status and transaction identifiers processed by Apple and our subscription provider. We never receive your full payment card details.

2. How we use your information

• To provide the App: deliver moments, letters, games, streaks, and nudges between you and your partner.
• To create and maintain your account and your pairing with your partner.
• To send notifications you have enabled (for example, when a letter arrives).
• To process purchases and subscriptions.
• To provide support and respond to feedback.
• To maintain safety and security, prevent abuse, and debug and improve the App.
• To comply with legal obligations.

We do not sell your personal information, and we do not use the contents of your photos, letters, or messages for advertising.

3. Legal bases (GDPR)

Where GDPR applies, we process your personal data on these legal bases:

• Performance of a contract (Art. 6(1)(b)): providing the App and its features to you.
• Consent (Art. 6(1)(a)): optional features such as location sharing and notifications. You may withdraw consent at any time without affecting prior processing.
• Legitimate interests (Art. 6(1)(f)): securing and improving the App, preventing abuse, and providing support.
• Legal obligation (Art. 6(1)(c)): where we must retain or disclose information by law.

4. How we share information

• With your partner: sharing with your paired partner is the point of the App. Moments, letters, drawings, quiz answers, your profile photo, name, streak activity, and (if enabled) location are visible to the partner you link with.
• Service providers: vendors who process data on our behalf under contract, such as authentication, purchase management, and cloud hosting providers. They may use your data only to provide services to us.
• Legal reasons: when required by law, legal process, or to protect the rights, safety, and security of users or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

5. Data retention

We keep your information while your account is active. If you delete your account, we delete or de-identify your personal information within 30 days, except where we must retain limited records to comply with legal obligations, resolve disputes, or enforce agreements. Content you shared with your partner is removed from their App when your account is deleted. Disconnecting from a partner preserves your shared history unless you delete your account.

6. Your rights under the GDPR

If you are in the European Economic Area, the United Kingdom, or Switzerland, you have the right to:

• Access the personal data we hold about you;
• Rectify inaccurate or incomplete data;
• Erase your data ("right to be forgotten");
• Restrict or object to processing;
• Receive your data in a portable, machine-readable format (data portability);
• Withdraw consent at any time for consent-based processing;
• Lodge a complaint with your local supervisory authority, though we would appreciate the chance to address your concerns first.

To exercise any of these rights, email support@ventnow.ai. We will respond within one month.

7. Your rights under the CCPA (California)

California residents have the right to: know the categories and specific pieces of personal information we collect, use, and disclose; delete personal information; correct inaccurate personal information; and non-discrimination for exercising these rights.

In the preceding 12 months we have collected these categories of personal information: identifiers (name, email); customer records (profile details); geolocation (if enabled); visual information (photos you choose to share); electronic activity (app usage); and inferences for personalization. We disclose them only as described in Section 4.

We do not sell personal information and do not share it for cross-context behavioral advertising, and we have not done so in the preceding 12 months. We do not knowingly collect or sell the personal information of consumers under 16.

To exercise CCPA rights, email support@ventnow.aiwith the subject "CCPA Request". You may use an authorized agent; we will verify your identity before acting on a request.

8. Children

The App is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

9. Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including encryption in transit and access controls. No system is perfectly secure; please use a strong device passcode and keep your account credentials private.

10. International transfers

We are based in the United States and process data there. Where we transfer personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

11. Changes to this policy

We may update this policy from time to time. Material changes will be announced in the App or by email before they take effect. The "Effective date" above shows when this policy was last revised.

12. Contact us

Miles Apart · support@ventnow.ai